Edit: raw/synthetic/fulfilment-monthly-report-may-2026.md

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entities:
- - fulfilment-monthly-report-may-2026
  - Page
topics:
- fulfilment-monthly-report-may-2026
- raw
- synthetic
- knowledge

## Active Accounts

| Client | Service | Status | Hours Used / Allocated |
|--------|---------|--------|----------------------|
| Acme Corp | SEO + Paid | On track | 32 / 40 |
| Zenith | Paid media | Behind | 18 / 30 |
| Greenline | Strategy only | On track | 6 / 8 |
| Northshore | Content | Ahead | 22 / 16 |

## Capacity

- Total allocated hours: 94 / 160 (59% utilisation)
- Rachael (AM) is stretched across Acme + Zenith + Greenline. Reporting that Zenith is particularly time-consuming because of unclear client feedback loops.
- Freelance copywriter (Jen) used for 12 hours on Northshore content. Quality good, turnaround consistent.

## Issues

- Scope creep on Northshore — original estimate was 12 hrs/mo, actual is 22 hrs/mo. Need to re-scope or adjust retainer.
- Zenith client feedback takes 5-7 business days per round. This is burning retainer hours on waiting/rework.
- No formal project management tool for tracking fulfilment capacity across team.